Volunteering as a Generalist Adviser

Thank you for expressing an interest to volunteer with Citizens Advice Warrington.  As a new volunteer you will receive an introduction to the charity and specific training for the role along with ongoing support throughout your time with us.

Could a Generalist Adviser role be for you?

The team’s goal is to advise and support clients to take independent action.

What will you do as a volunteer adviser?

  • engage with clients through phone calls and face-to-face meetings to understand the problems they need help with.
  • research the client’s issues and provide clear information about their options.
  • document the client’s concerns and the actions you’ve taken to assist them.

Examples of what you might do:

  • help a client with debts set up an affordable repayment plan and contact the organisation they owe money to.
  • explore a client’s eligibility for benefits and assist them with completing a benefits application form.
  • provide guidance to a tenant having issues with their landlord by explaining their housing rights.

What’s in it for you?

  • make a tangible difference in people’s lives.
  • develop valuable skills such as communication, active listening, and problem-solving, enhancing your employability.
  • create a meaningful impact in your community.
  • we reimburse travel expenses.
  • training for the role.

What abilities do you need?

  • be friendly and approachable
  • non-judgmental and respectful of diverse views, values, and cultures
  • excellent verbal and written communication skills
  • be willing to learn about, and follow the Citizens Advice aims, principles and policies
  • have good IT skills

How much time should you commit?

This role carries a minimum commitment level of 2 full day’s per week, generally between the hours of 9.15 a.m. through to 2.00 p.m.

Valuing inclusion

At Citizens Advice, we embrace diversity and are proud to welcome volunteers from all backgrounds. We particularly encourage applications from racially minoritized people/people of colour, disabled individuals, those with physical or mental health conditions, and LGBTQ+ and non-binary people.

What are the next steps?

If you’re interested in becoming a volunteer Generalist Adviser and want to discuss flexibility around location, hours, responsibilities, or how we can support you, don’t hesitate to contact us.

How to apply