Generalist Adviser – Citizens Advice Warrington

Join our volunteer team

Thank you for your interest in volunteering with us. We’re delighted that you’re considering joining our team.

As a volunteer, you’ll receive a full introduction to the organisation, comprehensive training for your role, and ongoing support throughout your volunteering journey.

We are currently recruiting Volunteer Advisers.

What does a Volunteer Adviser do?

As a Volunteer Adviser, you’ll support people by helping them understand and address a range of issues that may be affecting their lives.

In this role, you will:

Speak with clients by phone, online, or in person to understand their needs.
Research information and identify appropriate options and next steps.
Provide clear, accurate, and impartial information and guidance.
Maintain accurate records of client interactions and support provided.

Examples of support you may offer:

Assisting someone to access services or support available to them.
Helping individuals understand their rights and responsibilities.
Supporting clients to complete forms or access relevant information.
Signposting clients to specialist services where appropriate.

What you’ll gain

Volunteering as an Adviser is a rewarding opportunity to make a positive difference while developing valuable skills and experience.

Benefits include:

The opportunity to help people within your community.
Development of communication, listening, research, and problem-solving skills.
Valuable experience in a supportive and professional environment.
Ongoing training and personal development opportunities.
Reimbursement of agreed volunteer expenses.

What we’re looking for

We’re looking for people who are:

Friendly, approachable, and empathetic.
Respectful of different backgrounds, perspectives, and experiences.
Good communicators, both verbally and in writing.
Willing to learn and follow organisational policies and procedures.
Comfortable using IT systems and digital tools.
Reliable and committed to supporting others.

Time commitment and Training

The time commitment for this role will vary depending on organisational needs. We expect a minimum of 1 day per week 9-2pm for 12 months. Full details will be discussed during the recruitment process.

Before starting, volunteers will undertake a combination of training, observation, and practical learning to develop the knowledge and skills required for the role.

Our Commitment and Inclusion

We are committed to creating an inclusive and welcoming environment for everyone. We encourage applications from people of all backgrounds, experiences, and communities, and we value the unique perspectives that volunteers bring to our organisation.